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Win7 doesn't react

PostPosted: Thu Mar 22, 2012 12:59 pm
by Dahaar
Hi,

From one day to the other, my laptop with win7 stopped reacting to any input from mouse or keyboard. Its starts normally without errors, but at the startscreen it doesn't let me do anything. Wierd thing is that the fingerprint sensor still works. I checked the BIOS, USB is enabled and in the BIOS menu the keyboard works just fine. I also started with a linux live cd to check the partition for errors, everything seems to be ok. Google also didn't help me so far.

Any ideas what the reason for this may be and what i could do to repair it. I mean, I could just load a backup, but first I want to know what exactly went wrong(got me cuious ;) ).

Thanks, Dahaar

PS: I don't have a Windows 7 Repair Disc atm and I don't really want to get one just for this.

Re: Win7 doesn't react

PostPosted: Thu Mar 22, 2012 1:19 pm
by anarchy420x
You said you checked the to see that USB port was enabled. Does that mean you are trying to get an external keyboard and mouse to work?

Re: Win7 doesn't react

PostPosted: Thu Mar 22, 2012 1:52 pm
by LoGiCaL__
Have you tried starting it in safe mode? If the keyboard works in that and not regular startup it may indicate a driver issue. Anyways, I'm not sure what laptop you have but after doing a google search I found the following link: http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/laptop-keyboard-not-working/c45eb79a-76ef-42fb-8b26-69e6546680e5

Hopefully that may be able to help. Do you recall any recent updates that may have been installed?

Re: Win7 doesn't react

PostPosted: Thu Mar 22, 2012 8:34 pm
by mShred
I'd say this is most likely a driver issue. Like Logic said, it could have dealt with an update. Try safe mode. If that doesn't work, I'd say use the backup.
If it IS a driver issue, you would either have to find a way to update it or reinstall them. But this would be somewhat hard without access to the OS.

Re: Win7 doesn't react

PostPosted: Fri Mar 23, 2012 1:45 pm
by centip3de
Dahaar wrote:Hi,

From one day to the other, my laptop with win7 stopped reacting to any input from mouse or keyboard. Its starts normally without errors, but at the startscreen it doesn't let me do anything. Wierd thing is that the fingerprint sensor still works. I checked the BIOS, USB is enabled and in the BIOS menu the keyboard works just fine. I also started with a linux live cd to check the partition for errors, everything seems to be ok. Google also didn't help me so far.

Any ideas what the reason for this may be and what i could do to repair it. I mean, I could just load a backup, but first I want to know what exactly went wrong(got me cuious ;) ).

Thanks, Dahaar

PS: I don't have a Windows 7 Repair Disc atm and I don't really want to get one just for this.


Or install Linux... Just sayin'

Re: Win7 doesn't react

PostPosted: Sat Mar 24, 2012 10:17 am
by Dahaar
I checked USB in BIOS because i'm using an external mouse, but the touchpad doesn't work either.
I tried starting in safe mode, too, but I have the same problem even there. Now I tried the win 7 repair option, but it ran for 10 hours saying "repairing" without any result.

centip3de wrote:Or install Linux... Just sayin'

I'm actually thinking about that, I'm really fed up with windows and it's problems.

Re: Win7 doesn't react

PostPosted: Sat Mar 24, 2012 1:29 pm
by anarchy420x
Were you able to get your keyboard working in safe mode?

Re: Win7 doesn't react

PostPosted: Sun Mar 25, 2012 1:20 am
by mShred
Wait, mShred is confused. Are you getting the keyboard to work in BIOS or not? If you aren't, then it's most likely a hardware problem. But I don't see how you could boot in safe mode without being able to use the keyboard.. Either way, it's probably just Windblows, as already mentioned.

Re: Win7 doesn't react

PostPosted: Sun Mar 25, 2012 11:18 am
by Dahaar
The keyboard works in the BIOS, but neither internal nor external keyboard or mouse or touchpad work when the OS is started. Just the same when in safe mode. I can only access data when booting with a linux live cd, where keyboard and mouse are working properly, so it can't be something with the hardware.

Re: Win7 doesn't react

PostPosted: Sun Mar 25, 2012 3:46 pm
by wan26
Might be worth a try enabling USB legacy mode, as I had the same issue a few months ago and this worked.